Privacy Policy

At ........ , we want you to feel confident shopping with us. This policy outlines your rights

and options regarding cancellations, returns, and refunds in accordance with EU consumer law

and our own extended return promise.

1) Statutory Right of Withdrawal (EU Consumers)

You have the right to withdraw from your order within 14 days without giving

any reason.

The withdrawal period is:

• 14 calendar days from the day you or a third party named by you (other than the

carrier) takes possession of the goods.

How to exercise your right:

To exercise the right of withdrawal, you must inform us of your decision via a clear statement

(e.g., email). Please include:

• Your full name

• Order number

• Date of purchase

• Items you wish to return

Contact:

[Your Business Name]

[Email Address]

[Business Address (if applicable)]

We will acknowledge receipt of your withdrawal request in writing (e.g., by email).

Effects of withdrawal:

If you withdraw from the contract:• We will refund all payments received from you, including the original shipping costs

(except additional costs if you chose a non-standard shipping method).

• Refunds will be processed within 14 days from the day we receive the returned goods or

proof of return.

• Refunds will be issued via the same payment method you used for the original transaction

unless agreed otherwise.

Conditions for return:

You must return the goods without undue delay and in any case no later than 14 days after

notifying us of your withdrawal.

• You bear the direct cost of returning the goods.

• We recommend using a tracked shipping service.

You are only liable for diminished value of the goods if this results from handling beyond what

is necessary to establish the nature, characteristics, and functioning of the items.

2) Voluntary 30-Day Return Policy (Extended Return

Period)

In addition to your statutory rights, we offer a voluntary 30-day return guarantee on all

unused items.

• The 30-day period begins on the day you receive your order.

• Items must be in unused, undamaged condition and in original packaging.

• This policy does not affect your legal withdrawal rights.

Returns under this policy are at your own expense unless otherwise stated.

3) Items Not Eligible for Return

The following items are excluded from cancellation and return (unless faulty or not as

described):

• Personalized or custom-made products

• Hygiene-sensitive products once unsealed (e.g., worn masks, opened beauty items)

• Gift cards or digital downloads

• Items returned used or damaged4) Damaged or Incorrect Goods

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

• Photos of the damage or wrong item

• Your order number and contact details

We will assess the issue and offer a solution — replacement, refund, or store credit — depending

on the case.

5) Return Address

As we operate via international dropshipping, return instructions may differ depending on the

item and your country.

Please contact us before returning any goods. We will provide the appropriate return

address and instructions depending on the item and supplier.

6) Contact Us

If you have any questions regarding your right of withdrawal or return process, contact us at:

Email: Support@boldloom.store

Hours: Mon–Fri, 09:00–17:00 CET

Last updated: 23-05-2025